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| 招聘：CISCO Support Desk Engineer (Tier 1 Vietnamese) |
| 薪资待遇：面议 |
工作性质：
全职
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浏览次数：446 次 |
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| 招聘人数：2人 |
工作地点：
上海/上海,上海市
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更新日期：2009年9月10日 |
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| 岗位职责： |
Dimension & Scope
•The Tier 1 Support Desk Engineer (SDE) is responsible for providing technical support to the inside sales account managers; aiding in the sales process through answering technical questions, providing support/refresher training of Cisco tools, and in some cases creating network designs.
•The ideal SDE is success-driven, customer-focused, fast-paced, and works well in a diverse team and enjoys a dynamic and changing environment.
Principal Duties & Responsibilities:
•Manage & resolve cases coming in via phone, email, and case management tool (potentially chat management tool in the future)
•Aid inside sales account managers in the sales process through answering technical questions, provide support/refresher training on Cisco tools, and in some cases create network designs
•Resolve cases within pre-defined SLAs
•Follow escalation procedures and all contact center processes
•Responsible for achieving performance targets
•Continue to expand knowledge base and training
Education & Professional Certifications
•College degree, ideally in Engineering or IT
•Pre-sales experience
•Requires Cisco certification CCNA; CCDA certification as well is a plus
•Cisco product experience and/or relevant experience in key competitor offerings in technology area of emphasis preferred
Candidate Profile
•Two to four years of related technical experience, preferably within a contact center or fast-moving engineering environment, preferably in the technology sector
•At least 1 year internetworking experience
•Knowledge of baseline Systems Engineering skills (specifically switching, routing, IP, WAN, and Multi-Service)
•Preliminary knowledge in at least one of the following areas of specialization: IP Technology, Security or Wireless LAN
•Ability to understand technical issues and apply solutions, technology and products to a business opportunity
•Excellent people management and strong communication skills (verbal & written) including excellent telephone skills and presentation skills
•Professional demeanor
•Positive attitude
•Fluency in Vietnamese a must
•Fluency (written, verbal and comprehension) in English highly preferred and a must for those supporting English customers
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| 联系方式： |
| 联系人：孙小姐 |
电子邮箱：
vxihr@vxichina.com
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| 电话：
021-61017888*8838
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传真：
021-61017889
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| 邮编：
企业自行隐藏
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地址：
企业自行隐藏
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| 联系方式： |
| 联系人：杨先生 |
电子邮箱：
vxihr@vxichina.com
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| 电话：
021-61017888*8835
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传真：
021-61017889
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| 网址：http://vxichina.com |
地址：
企业自行隐藏
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